Field collections
Field Collections
Our agents conduct professional field collections focused on clear communication, accurate information and practical outcomes for the client and customer.
Discuss an instructionPayment and proposals
Depending on the instruction, our agent may seek immediate payment, discuss a realistic payment proposal or obtain updated financial and contact information for the client.
Hardship and changed circumstances
Where hardship or a material change in circumstances is raised, the information is documented carefully and reported to the client for consideration.
Payments remain with the client
CVM agents do not accept money directly. Customers make payments to the client using the client’s approved payment methods.
Ready to discuss an instruction?
Tell us what you need and where.
Our team will confirm coverage, requirements and the next practical step.