At CVM, we pride ourselves on being fully compliant with all state and federal legislation and industry code of conducts. These include, but are not limited to the National Consumer Credit Protection Act, the Privacy Act, the federal trade practices Act and the ASIC / ACCC Debt Collection Guidelines.

Our agents undertake training modules prepared by beebox training to ensure all work completed by CVM is being done so with full knowledge of all forms of legislation and industry guidelines. Refresher courses are completed annually.

CVM operates under an Integrated Management System which complies with ISO9001:2015 (Quality) AS/NZS4801:2001 (OHS) and AS/NZS ISO14001:2015 (Environmental) standards and is accredited to ISO 9001:2015 standards. CVM‘s goal is to consistently meet or exceed our clients’ expectations and the standards of our Integrated Management System.