01Training
Every CVM employee completes BeeBox training when commencing employment and repeats the course annually.
Compliance
Professional standards are part of the work—not an afterthought.
Our systems, training and conduct requirements support safe, lawful and accountable field services.
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02Police checks
All employees are police checked on commencement and again each year.
03Licensing
CVM holds a South Australian licence and a New South Wales Master Licence, with appropriately licensed agents working under the relevant licensing arrangements where required.
04Insurance
Our cover includes professional indemnity, public liability, cyber insurance and workers compensation.
Professional membership
Member and supporter of the Institute of Mercantile Agents.
CVM remains an active IMA member and supporter. We value the IMA’s role in promoting professional development, ethical conduct and industry standards across the mercantile sector.
Our work is guided by applicable legal requirements, client instructions and the current ACCC and ASIC debt collection guidance, including ASIC Regulatory Guide 96.
Industry recognition
Kylie Waterreus—2026 IMA Repossession Agent of the Year.
The inaugural award recognises professional skills, integrity, legal awareness, negotiation, safety, the management of complex recoveries and professionalism with clients and the public.
Those qualities closely reflect the standards CVM expects across its entire team and every service we provide.
Our commitment
Lawful, respectful and carefully documented.
Every employee is expected to meet applicable legal, government-licensing and client-specific requirements. We continually review our processes as regulations, client standards and operational risks evolve.
Ready to discuss an instruction?
Tell us what you need and where.
Our team will confirm coverage, requirements and the next practical step.