Field calls
Field Calls
Field calls provide reliable, face-to-face contact when telephone, email or written communication has not achieved the required result.
Discuss an instructionRe-establishing contact
Our agents attend nominated addresses to seek contact, confirm occupancy or employment, update contact details and establish the most appropriate way for the client to continue communication.
Verification and enquiries
Instructions may include confirming insurance information, attending third-party addresses or conducting practical enquiries on behalf of insurers, finance providers and other professional clients.
Secured field calls
Where appropriate, a secured field call may include discussion of arrears. The primary purpose is generally to establish contact and obtain accurate information; instructions requiring payment engagement are managed as a field collection.
Ready to discuss an instruction?
Tell us what you need and where.
Our team will confirm coverage, requirements and the next practical step.