At CVM, we pride ourselves on being fully compliant with all state and federal legislation and industry code of conducts. These include, but are not limited to the National Consumer Credit Protection Act, the Privacy Act, the the Trades Practices Act and the ASIC / ACCC Debt Collection Guidelines.

Our agents undertake training modules prepared by Beebox Training to ensure all work completed by CVM is being done so with full knowledge of all forms of legislation and industry guidelines. Refresher courses are completed annually.

CVM operates under a Quality Management System certified to the ISO 9001:2015 Standard. CVM‘s goal is to consistently meet or exceed our clients’ expectations and to continually improve our systems and processes to achieve this.