we are

a creative agency
with a passion for design

Trained as industrial designers we have a deep-rooted belief in rational function and sustainable aesthetics. Our methodical approach is focused on revealing the essence of each design challenge to allow us to create holistic and durable solutions.


OUR Services

CVM offer the following services


Debt Collection

If all attempts of yours have failed to have your debtor pay their invoices, pass your outstanding accounts onto us and we will act on your behalf so as to save any further disruption to your business. ‘No Collect, No Charge’. Contact us for further enquiries.

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Repossessions

If all attempts to recover the debt have failed, CVM will attend the address to execute a repossession authority. The repossession process is completed with a high level of professionalism, which is both sympathetic to the customer’s situation, but very mindful of the required outcome.

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Process Serving

Serving complaints, Summons and other documents as issued by the state and federal courts. All effort is made to interview current occupiers and/or neighbours ensuring forwarding addresses are recorded for future service. Detailed attempt affidavits are prepared if the service is unsuccessful.

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Field Calls

Attending debtors address in order to confirm residency, contact details and making request for repayment of debt. Phone contact is also conducted.

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Central Victorian Mercantile (CVM) is an established mercantile agency specialising in Debt Collection, Repossessions, Process Serving, Field Calls and Lockouts.

Our experienced agents offer a high standard of expertise and years of service in the mercantile field.

Our agents complete compliance training through Beebox Training and adhere to all statutory legislation and industry guidelines.

Based in Bendigo, our team service all regional Victoria and southern New South Wales, and have NSW licensing.

We are a member of the Institute of Mercantile Agents Australia (IMA).

CVM adopt the ACCC & ASIC Debt Collection Guidelines, along with the IMA’s Best Practices Guide for Repossessions.

For enquiries or further information, please contact us.

We look forward to working with you.

99%
SATISFIED CUSTOMRES
18
WINNING AWARDS
11+
YEARS OF EXPERIENCE
73
DAILY COFFE

Our News

Get in touch with our latest news.


Firm but fair

Fast and reliable, No collect, no charge, Reposessions, No job too big or small

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OUR CLIENTS





TESTIMONIALS



OUR TEAM

Ted Norton

Ted Norton

CO FOUNDER / CEO
Tony Scott

Tony Scott

CREATIVE DIRECTOR
Jane Dreyer

Jane Dreyer

HR MANAGER
Nisha Smith

Nisha Smith

ART DIRECTOR


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your project

We will help you to achieve your goals and to grow your business.

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